Why did Eyemaginations release LUMA?
LUMA was designed with the practice's work flow in mind. We wanted to create an effective and intuitive solution for each portion of the practice. Therefore, we have modules like the scheduler, to run customized presentations in the waiting room according to your set schedule. We also have tools like the Exam Advisor that allow you to quickly zoom in and out of various anatomical views and demonstrate causes, symptoms, progressions and treatments regarding your patient's condition. With the Hearing Advisor, you can highlight the benefits of premium products, match a patient's lifestyle with the appropriate technology and demonstrated the key features of each type of hearing aid using 3D animations. To see how else LUMA can benefit your practice, contact an account executive today.
What are the system requirements?
  • Windows 7, Windows XP (with Service Pack 3), or Windows Vista
  • Dual Core CPU (2 GHz or higher recommended)
  • 2 GB of RAM
  • 6 GB of free disk space on the computer's local hard drive, 12 GB of free disk space during installation
  • Adobe AIR runtime (installed with Luma)
  • DirectX 9.0c or higher
  • Minimum display resolution set to at least 1280x720, screen colors set to at least High Color 32-bit
  • Video card with at least 32 MB of dedicated Video RAM (128 MB or higher recommended)
  • Windows compatible audio card and speakers
  • Internet connection
As an eye care practitioner, if I have 3D-Eye Office, do I receive LUMA?
We would like to reward our customers for their loyalty. Please contact us to see if you are eligible for an upgrade.
How many PCs can I use LUMA on?
The base license of LUMA includes use on up to ten PCs. You can add more computers at any time in increments of 5.
If I have multiple office locations, may I use the 10-PC license in different locations?
Yes, your license covers use on ten PCs anywhere, including your satellite office or home.
How is LUMA licensed?
LUMA is licensed on an annual basis in order to keep everyone up-to-date with the latest version of the software in an affordable manner. All customers will be eligible to receive the updates released within their license period. These updates can be downloaded immediately upon release.
What is an update?
Eyemaginations strives to provide the best possible product to meet your needs. We are constantly making improvements to the software based on client feedback and new ideas. These improvements are released in the form of an update which can be downloaded immediately once the update is available. Updates may include software enhancements and/or new content.
How often will Eyemaginations release updates for LUMA?
Eyemaginations plans to offer at least two LUMA updates per year. Updates are available for immediate download.
Does LUMA run on a Mac?
LUMA is currently available on Windows XP or higher. LUMA may run on a Mac using Bootcamp, Parallels, or a Windows emulator but is not considered a supported product by Eyemaginations and performance cannot be guaranteed.
If I don't have internet in my office, what do you recommend?
Contact a local provider about installing service.
What if I want to add a module to software I already purchased? How will that work?
As soon as you add the new module to your account, because you are connected to the internet, all you need to do is close LUMA and reopen it. It should refresh after 30 seconds or so and your new modules will appear. If you close LUMA and open it one more time, your modules will be fully functional. No new installation or new media is necessary. Your modules are licensed individually and will expire according to the date purchased.